IT governance & services - ITIL® Transformation (version 5), PeopleCert certification
A practical course focused on ITIL® Transformation (version 5), PeopleCert certification. Participants build skills across three priorities: Introduction, Module 1 - Fundamental and Transformation Concepts, Module 2 - The ITIL Transformation Model.
Detailed programme
Introduction
- Positioning of ITIL® Transformation in the ITIL® qualification scheme.
- Objectives of the course and articulation with other ITIL® publications.
- Presentation of the red thread scenario used in support and preparation for examination.
Module 1 - Fundamental and Transformation Concepts
- ITIL® Guidelines.
- Key product concepts, services and product and service management.
- Four dimensions of product and service management.
- ITIL® Value System.
- Life cycle of products and services.
- Definition of transformation and its scope in the ITIL® context.
- Difference between disruptive and uncertain change.
- Characteristics of an effective approach to transformation.
Module 2 - The ITIL Transformation Model
- Presentation of the three types of transformation patterns: initiation, governance and execution.
- Presentation of the four layers of the model: governance, positioning, execution, learning.
- Presentation of the twelve stages of the transformation model.
- Application of the ITIL® model Transformation into practice.
- Influence of orderly, complex, chaotic and confused contexts on transformation.
- Application of the steps and sequences of the model to the transformation process.
Module 3 - Initiation Patterns
- Presentation of the five initiation patterns.
- Regulatory, compliance or legal requirement.
- Structural change in enterprise.
- Reactive change related to technology.
- Internal improvement or remediation.
- Market demand.
- Influence of a pattern of initiation on perimeter, sponsorship, rhythm and methods.
- Tools, methods and techniques that can be mobilised as appropriate, such as the ITIL® maturity model, the Value Stream Mapping and stakeholder mapping.
- Application of initiation patterns to transformation cases.
Module 4 - Governance Patterns
- Presentation of Business as Usual (BAU) governance patterns.
- Presentation of transformation governance patterns.
- Differences between BAU governance and transformation governance.
- Assessment of BAU governance and selection of a governance pattern adapted to a transformation case.
- Role of governance in alignment, decision-making and oversight of transformations.
Module 5 - Execution Patterns
- Presentation of the three patterns: implement, discover, contain.
- Description of the pattern implement.
- Description of the pattern discover.
- Description of pattern contain.
- Choice of the appropriate execution pattern depending on the nature of the transformation case.
- Application of patterns to simple examples of transformation.
Module 6 - Examples of Transformation
- o Description of examples of end-to-end transformation.
- o Identification of the layers, stages and patterns involved.
- Analysis of transformation examples by identifying sequence logic and choices made according to context.
- oConsiders with real organizational cases.
Module 7 - Measurement, Learning and Synthesis
- Presentation of key transformation tools, methods and techniques, such as complexity thinking, Value Stream Mapping, OKRs, ITIL® Maturity Model, stress theory and RACI; Measuring progress and results of transformations; Benefits and limitations of the use of measurements and evidence; Application of relevant measures to transformation cases; Capture, evaluation and integration of signals, lessons and learnings into the organization's value system; Capitalization and transfer of knowledge in a logic of synthesis and improvement of transformation capabilities.
Module 8 - ITIL® and AI
- AI contributions in transformation contexts: effects of AI and automation on assessment, management and governance, including AI governance and organisational capabilities.
- A perspective of AI as a lever for decision-making, adaptation and improvement.
Module 9 - ITIL and other frameworks
- Complementarity between ITIL® and DevOps in leading transformations Importance of project management in transforming approaches Articulation between ITIL® and PRINCE2® / PRINCE2® Agile to structure, govern and monitor change initiatives
Course Review/Preparation for Examination
- Review and summary White exam At the end of the training, passing an evaluation test to verify the achievements
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Our offices
- Exceev Consulting
61 Rue de Lyon
75012, Paris, France - Exceev Technology
332 Bd Brahim Roudani
20330, Casablanca, Morocco