IT governance & services - ITIL® Strategy (version 5) certification PeopleCert
A practical course focused on ITIL® Strategy (version 5) certification PeopleCert. Participants build skills across three priorities: Introduction, Module 1 - Recap of ITIL® fundamentals, Module 2 - Key concepts for ITIL® Strategy.
Detailed programme
Introduction
- Positioning of ITIL® Strategy in the ITIL® qualification scheme.
- Objectives of the module and articulation with other ITIL® publications.
Module 1 - Recap of ITIL® fundamentals
- ITIL® Guidelines.
- Key product concepts, services and product and service management.
- Life cycle of products and services.
- Four dimensions of product and service management.
- ITIL® value system and co-creation of value.
Module 2 - Key concepts for ITIL® Strategy
- Definition of strategy, digital strategy, vision, purpose, values and digital transformation.
- Characteristics of an effective strategy.
- Strategy in a VUCA environment.
- Relationship between strategy, business model and operating model.
- Strategic positioning, digital disruption, digital transformation and innovation.
Module 3 - Strategy through the four ITIL® dimensions
- Strategic considerations related to the organization and person dimension.
- Strategic considerations related to information and technology.
- Strategic considerations related to the partner and supplier dimension.
- Strategic considerations related to the value flow and process dimension.
- A holistic reading of the strategy through the four dimensions.
Module 4 - Introduction to the ITIL® Management Model
- Purpose of the ITIL® strategy management model.
- Structure of the model.
- Articulation between the strategy development cycle and the strategy implementation cycle.
- Link to the logics of continuous improvement and transformation.
Module 5 - Strategy development cycle
- Purpose and deliverables of "observe", "orientate", "decide" and "plan" activities.
- The contribution of ITIL® guidelines to strategic development.
- Influence of PESTLE factors on strategy.
- Influence of internal capacity and resources on strategy.
- Application of the steps to observe, guide, decide and plan for a given scenario.
Module 6 - Strategy implementation cycle
- Purpose and deliverables of activities "plan", "execute", "synthesis" and "think".
- Translation of strategic objectives into implementation initiatives.
- Choice of delivery approaches by nature of initiatives.
- Balance between strategic implementation and operational performance.
- Operational anchoring, knowledge capitalization and profit realization.
- Application of the implementation cycle to a given scenario.
Module 7 - Sustainable Strategy Management
- Conditions for the sustainable implementation of the strategy.
- Maintain the relevance and success of the strategy over time.
- Re-evaluation, adaptation and strategic continuity mechanisms.
Module 8 - Strategic Capabilities
- Study of the role of leadership in the development and implementation of the strategy.
- The importance of communication in the alignment and accession of stakeholders.
- Role of innovation in value creation and strategic change.
- Introduction to AI governance in a responsible decision-making framework.
- The contribution of organizational change to strategic success.
- Consideration of digital ethics and the thought of complexity.
- Contribution of portfolio management, risk management and sustainability to strategic delivery.
Module 9 - ITIL® and other reference frames
- Understanding the complementarity between ITIL® and DevOps.
- Understanding the complementarity between ITIL® and PRINCE2®.
- A perspective on the contribution of project management in the implementation of the strategy and in the life cycle management of products and services.
Course Review/Preparation for Examination
- Review of key concepts, models, cycles and strategic capabilities.
- Training in the format of the examination and different types of questions.
- White exam.
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Our offices
- Exceev Consulting
61 Rue de Lyon
75012, Paris, France - Exceev Technology
332 Bd Brahim Roudani
20330, Casablanca, Morocco